it service desk analyst

Question Description

I am applying for IT SERVICE DESK position.so,I want my resume to be professional.

add 6 months experience to the resume.

i am attaching responsibilities of a job.so that it is easy to modify accordingly.

please find the attached points.

Key responsibilities will include:

This position is part of a large, busy Service Desk and will expose you to a variety of user problems – mainly level 1 queries

You will be supporting a Microsoft environment – prior experience with Windows 7/10 and Active Directory is essential!

This is a collaborative team environment so you will need to be a team player

Customer Relationships; Delight our users by providing friendly and accessible channels of customer interaction, including email, phone, web portal and face to face interactions.
Process and procedures; Capture and maintain detailed and accurate case notes and reusable knowledge. Challenge the way we do things to reduce the number of issues that users experience, and drive to resolve issues as quickly as possible.
User Account Management; Create and manage user accounts in accordance with standard processes to provide timely and secure access to our applications and systems.
Mobile device management; Set-up and support users on their company mobile devices
Compliance; Drive compliance to Digital policy across the wider organisation through education and self-adherence.

To be successful in this role you will have:

Ability to manage multiple tasks concurrently; strong organisation skills; ability to manage deadlines
Strong facilitation skills, presenting technical information to non-technical stakeholders
Previous experience in a technical support or service desk role.

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