As discussed in the unit lesson, resolving conflict in the workplacerequires using interpersonal skills, management skills, and techniques.Interpersonal skills can consist of understanding individual differences,self-esteem, self-confidence, communication, teamwork skills, problem-solvingskills, cultural relations skills, motivation skills, customer service skills,ethical behavior skills, and stress management skills. Management skills focuson the type of management skill applied such as collaborating, accommodating,forcing, avoiding, and compromising. As a member of the workforce, you must beable to effectively resolve conflict, either with the use of interpersonalskills, management skills, or by applying the recommended ways of responding totension in the workplace (e.g., overcoming defensiveness, accepting of thetension, and resolving the tension).

For your Unit VI Assignment, please reflect on your knowledge of resolvingconflict that you have experienced or observed in the workplace. Please analyzewhat you have learned. Describe how your learned knowledge can be used. Also,identify how this information can be used to resolve conflict in the workplacein your current job or from a past incident you have experienced. Whatsteps/methods were used in resolving the conflict?

Your reflection paper should be at least three pages in length, including anintroduction, a body that supports your reflection, and a conclusion. Be sureto include a title page. The title page does not count toward the total pagerequirement.